Space Coast Credit Union

Barbara W

9/28/2009 9:47 PM

4 Stars

the Port St John office was not helpful, so I went to Titusville where everyone was friendly and very helpful both times i was there; opening the accounts and transferring funds into those accounts

Karen O

9/28/2009 11:08 AM

5 Stars

I'm pleased with the service I received. I like speaking English with someone who can also speak it.

Dusty V

9/28/2009 3:17 AM

3 Stars

I think your associates should be able to fully open a checking account without having to call the office. I thought that was not as friendly and personal.

Rochelle C

9/27/2009 11:42 PM

5 Stars

I recently tranferred my accounts from Bank of American to SCCU so that my husband and I could have all our accounts with one bank. My husband has had a SCCU account for more than twenty years and is very satisfied.

Lisa R

9/27/2009 10:010 AM

5 Stars

I think I was just that person that most everything went wrong with, but I will not change accounts and havr referred friends.

REMMERT R

9/26/2009 10:24 PM

5 Stars

The Staff was exceedinly helpful, they assisted in setting up accounts for my two teens, and my wife and I. They were fast and efficient, and a refreshing change from the Chase pressure tacticts and misleading offers.

ellen p

9/26/2009 4:19 PM

5 Stars

keep up the great with the greetings when you enter

Polly T

9/26/2009 3:38 AM

1 Stars

We did not have a good experience with 1 of your staff members at the Patrick AFB (however we do not know her name but I am sure you have access to look it up). When we opened up this account she made me go to the car for my Spousal Military ID card then after I returned with it, she told me she did not need mine only my husbands (who was also there). She was very discourteous and clearly had an attitude. We just thought maybe she was having a bad day? However, My husband has visited this PAFB office on numerous occasions and both times received the same discourteous treatment. He brought 4 checks to her window and he was told to go to the counter and write out a deposit ticket which he did then she was very upset and told him that in the future he was to add up the deposits before bringing them to her window (and she was not nice about it). Then on another occasion he brought a check to her window to cash and she told him that he will need to put his account# on the back of his check. My husband called me on both occasions and let me know that he refused to ever go into that bank again. I can tell you that both myself and my husband have never, at any banking establishment been told to add up our checks on a deposit ticket or to put our account# on the back of the check to cash it. This teller needs to appreciate her job (since so many are losing them these days) and not hassle the people who give her a paycheck. I would suggest you sit this girl down and have a heart to heart with her because apparently she needs to learn what excellent customer service is and clearly needs some people skills. We closed our account with Space Coast today !!!

Julie R

9/26/2009 2:11 AM

5 Stars

So far, I'm very pleased. Personnel seem to be very friendly and competent.

Charles R

9/26/2009 2:11 AM

4 Stars

lower the cost of a box of checks, almost three times the cost as our previous credit union

Richard M

9/26/2009 12:09 AM

5 Stars

The young lady I worked with was extremely helpful and understanding of my situation

Raymond P

9/25/2009 11:58 PM

5 Stars

Great staff. Opened account on Babcock in Palm Bay. This location was not on your choices.

laura w

9/25/2009 11:02 PM

5 Stars

since it was my first and only experience I felt comfortable,even encouraged my children to open an account,which they did

Justin M

9/25/2009 5:06 PM

5 Stars

I still haven't been able to view my account online and would have love for that to have been set up while I was at the bank. But other than that the staff was very helpful and the process was quick and easy

Joseph C

9/25/2009 4:30 PM

5 Stars

A timeline of when I will receive my debit card would have been helpful. I am not sure when it will arrive and I have been waiting a few weeks.

William M

9/25/2009 4:25 PM

4 Stars

no comment at this time

william b

9/25/2009 3:42 PM

5 Stars

your sccu is doing a fine job,we all make mistakes

Lois W

9/25/2009 1:44 PM

5 Stars

I felt like a person not a number and found everyone helpful and friendly.

Anna C

9/25/2009 1:35 PM

5 Stars

Your staff is always friendly and helpful. They are a pleasure to do business with!

Alexis C

9/25/2009 1:09 PM

4 Stars

Setting up the account took over an hour and a half in the branch and that was much longer than I had the patience for. Opening an account should be the easiest part of the process and the staff should realize that "hey, these people are bringing us their business, lets be efficient"

Sheryl R

9/25/2009 1:08 PM

5 Stars

Open a branch closer to Canaveral Groves.

veronica m

9/25/2009 12:58 AM

5 Stars

Setting up accounts was simply. trying to get a loan was horrendous despite my 800 odd credit score. Express lending said they would call, didn't, even after a week. setting up automatic payment for loan went wrong. Automatic payroll went into one account, deductions for car payment i was told automatically set up and it wasn't so i had to go into bank to may first car payment, because i had received no statement or coupon to pay and nothing had been set up. very inefficient.

Nancy H

9/25/2009 1:00 PM

5 Stars

I am very happy with SCCU, I actually work for another local bank and have switched all my money to SCCU. I am happy with the service and the products. I have recommended SCCU to many family members!

Bill H

9/25/2009 12:57 AM

3 Stars

New so not yet ready for this question

Adam T

9/25/2009 4:30 AM

5 Stars

My experience at SCCU has been nothing but good. Every time I ask for help I immediately get help and they always answer my questions very thoroughly. They made my first banking experience very easy and enjoyable; I would recommend them to anyone! :)

Roslynne K

8/30/2009 7:15 PM

5 Stars

I When opening account I would have felt better one on one instead of the phone.

Catherine D

8/29/2009 2:36 PM

5 Stars

Your associates are very knowledgeable, they are efficient but do NOT rush their customers. I like that. They strive to answer your questions in a calm and effective way. Even if the customer is "excited" the associate was very professional and we all know that working with the public, especially in this, is tough!!!!

Douglas B

8/29/2009 2:23 AM

4 Stars

in general - good. meet with a person directly rather than have a person direct us to a phone (to call someone sitting in a room around the corner), and then to ultimately meet with the person that greeted us - not very efficient.

ROBERT B

8/28/2009 12:51 AM

5 Stars

HAVE BEEN DOING BUSINESS WITH SCCU SINCE 1970. THEY HELPED ME WHEN BANKS WOULD NOT. THEY HAVE ALL THE SERVICES I PRESENTLY NEED.

Carol F

8/28/2009 11:42 AM

5 Stars

The ATM at the Cocoa Beach Branch seems to be "down" alot...that is a bit annoying

Dom A

8/28/2009 1:06 AM

5 Stars

should have immediately called the bank for varification of the funds I deposited to free up my money sooner

James R

8/27/2009 11:51 PM

5 Stars

paid me the promotional amount you promised when I opened my accounts. My friend got hers!

Ariel W

8/27/2009 9:40 PM

4 Stars

I am happy with this bank because I can keep track of my money very easily. I also like that I get an email everyday with my balance.

Philip J

8/27/2009 9:38 PM

5 Stars

It is somewhat labor intensive to reach live people for answers through phone network. Direct access to my local branch would be good. HOWEVER... happy to be a member.

Shakira

8/27/2009 8:44 PM

3 Stars

connection of two accounts

ronda s

8/27/2009 7:43 PM

4 Stars

over all very pleased.

Priscilla G

8/27/2009 7:13 PM

5 Stars

It was really easy to open the account. The people at the branch are all really friendly. I really like that it has a more personal feel than my old bank

Bob R

8/27/2009 7:010 PM

5 Stars

The location of SCCU is great and I like that my transactions post almost simultaneously..makes it very easy to keep up to date.

Diana H

8/27/2009 6:26 PM

5 Stars

Very friendly people at Rockledge branch.Fast service too.Nice layout.

Edward G

8/27/2009 6:22 PM

5 Stars

Opening the account was quick and accurate.

Pam H

7/23/2009 2:30 PM

4 Stars

All the staff in both locations here in Vero has been very personable and helpful.

Shauna W

7/15/2009 5:58 PM

5 Stars

My dad set up a savings account for me when i was younger and as I began working, I set up a checking account to begin gaining credit and budgeting techniques. I love having SCCU as my bank and I will continue to be a customer.

Betty P

7/13/2009 2:28 PM

5 Stars

When I lost my purse Tracy was very helpful in getting new cards and seeing that I had cash on hand. She has always been very pleasant to talk to and helps me in any way she can.

No Name

7/13/2009 1:57 PM

5 Stars

We have been a member of SCCU for almost 19 years and have been very satisfied with our service and the people who work there

Grayson B

7/12/2009 2:37 PM

5 Stars

Every thing was perfect. I was very satisfied.

john j

7/12/2009 3:50 AM

5 Stars

I would like to thank you all for being so kind andpr Thank you all for everything .

Mark J

7/12/2009 2:58 AM

5 Stars

I get A one service.

Julie G

7/11/2009 7:59 PM

3 Stars

you need to promise and deliver what you advertise and dont get peoples hopes up and mess with their childrens savings account and break their little hearts. i was suppose to get 25.00 for opening 2 accounts and i didnt..and it was almost a month before i got my debit card..they said i was approved for platinum credit card and then when i called to see where it was..they said opps..you were denied and we sent you the wrong debit card...we sent you a savings account card and then they said i had to use the account 4 times before i would get promotional 25.00 and so i did and then they said it had to be from checking and i said it was from checking and then they said no it was savings and i ajusted account and then they pulled it out from checking anyways...they kept saying im sorry ..im sorry ...but they still didnt fix account. and i didnt get 25.00 yet...and i didnt get my checks and then they said i had to pay 30 bucks for them and i said nevermind i order them through someone else..its been a real mess.

Gail D

7/11/2009 7:16 PM

5 Stars

still have not received debit card. on-line CD rate was not current (it had expired)

Jeff C

7/11/2009 6:44 PM

5 Stars

I would like to have free checking.

Frederick G

7/11/2009 3:13 PM

5 Stars

It was a comfortable experience all around: professional and courteous. Indeed we moved our KSC Cr. Un. acct. to Space Coast.

Wendy C

7/11/2009 12:55 AM

5 Stars

The representative I spoke to on the phone was pleasant and helpfull, I was very satisfied.

Debbie S

7/11/2009 12:11 AM

4 Stars

I enjoy the service and attentiveness of your staff

Sue B

7/11/2009 11:53 AM

5 Stars

I was satisfied and the staff at Murrell Road are wonderful

Julia M

7/11/2009 11:06 AM

5 Stars

You employees were prompt, polite and explained things well. Good training on someone's part.

Renee L

7/11/2009 9:04 AM

5 Stars

Documents were not available when I went to sign the signature card. It took over 10 minutes to getg the required docs---I think that could have been better. I have yet to be asked about checks for my account.

Dorothy B

7/11/2009 3:50 AM

5 Stars

I've been with SCCU most of all my adult life and am so satisfied with their services, probably will never switch to any other bank. Very, Very satisfied with my SCCU. Love the staff. Very personable at all branches!

Mark r

7/11/2009 3:41 AM

4 Stars

Girl could have made me feel more important to her day.

Elsie T

7/10/2009 11:57 PM

5 Stars

Could have advised that "free checking" came with a fee for the checks...very disappointed in that.Having a high credit rating I was very disappointed that I was refused a credit card...being thoroughly disgusted with Chase Advantage and their unfair treatment of not only to me personally but other friends...my main reason for opening an account with SCCU was to be able to transfer my Chase credit card over to SCCU...would certainly rather pay interest to local bank than to people like Chase.

Denise M

7/10/2009 11:26 PM

4 Stars

It was odd talking to someone on the phone to open a checking account but it all went well.

Joyce S

7/10/2009 10:52 PM

5 Stars

SCCU is a pleasure to work with, their staff are friendly, informative, willing to help, professional and courteous. SCCU gives the feeling of small town banking when they address customers by name.

larry s

7/10/2009 10:49 PM

5 Stars

have more lobby type personnel instead of just counter people

Bob H

7/10/2009 10:15 PM

5 Stars

The teller didn't know that the account manager had my info from the phone. It got straightened out quickly, however.

Esta M

7/10/2009 10:11 PM

4 Stars

Thumbs down on carelessness. I have 2 checking accounts. I got both debit cards at the same time. I called to find out which card went with which account. The girl told me the wrong card with the wrong account. This caused over drafts on one account.

Comfort R

7/10/2009 9:59 PM

5 Stars

Everybody was very helpful. Overall, it has been a delightful experiance

Julie R

7/10/2009 9:50 PM

5 Stars

I have been an employee for 2 years and like most members I did not transfer my checking account because of the hassle to transfer bills, direct deposits, etc. I really should have done this a long time ago. I took me 5 minutes to open the account, and less then 30 to transfer my bill payor information. In about 3 days I already had my debit card and checks. WOW!!!!!

Arthur R

7/10/2009 9:25 PM

5 Stars

So far, so good! After banking with Barnett Bank which was taken over by Nations Bank which was taken over by Bank of America, I've been totally satisfied by SCCU after being totally dissatisfied by Bank of America's willingness to help me out in my credit/loan needs in a time when I could've used some help. The "small potatoes" customer means nothing to Bank of America. While always treated great by the local branch employees, Bank of America's policies drove me away. I've re-invested my former 401k money through SCCU and Fidelity Investments after needing some of the 401k monies to fill some gaps after being laid off. My little IRA, hopefully, will grow and at least give me some security towards the future.

Randy L

7/10/2009 9:07 PM

4 Stars

I know it costs money, but I wish that your online banking supported downloading account information through the latest version of Quicken software. You only support a much older version, and this creates a good deal of more work at the customer end of things.

Tiffany C

6/23/2009 11:46 PM

5 Stars

reduce the time to set up account.the printer was not working in the branch...

Charlotte G

6/20/2009 1:15 PM

5 Stars

I need to be a member longer so I can use the whole picture rather than the individuals I have met so far.

Shelley M

6/16/2009 10:07 PM

5 Stars

Have a person help open the account instead of using the phone. The process held up the line when the first transactions were completed

Arthur D

6/15/2009 1:53 AM

5 Stars

everything is great

patrick b

6/14/2009 8:37 PM

5 Stars

sccu is the best thing i have done since ive turned 18

Dean

6/11/2009 2:18 PM

5 Stars

The staff members at the branch I went to were excellent, friendly, and welcoming. =)

Mckinsey G

6/10/2009 6:30 PM

5 Stars

The port saint john branch is very convenient; also the merit island branch has helped me out a lot. The bankers are helpful and very considerate. I have never had a bank account before anywhere else, because I was told SCCU was the best. I am only 18 but this whole experience has proved to me one thing, SCCU is the best choice for banking around. I have never been so satisfied with a buisness, SCCU is fast and the quality of work put out is at the highest standard. I really appreciate the hard work and I look forward to being a loyal customer for years to come.

Crystal P

6/10/2009 1:15 PM

5 Stars

Dont judge people and look down on them when they go into the branch just because they have facial piercings and tattoos. We were rushed along and felt very put to the side by the branch employees.

Elaine R

6/10/2009 1:33 AM

5 Stars

nothing every thing is fine.

Jenni S

6/9/2009 7:00 PM

5 Stars

My visit to open my account was very pleasurable.

Amanda

6/9/2009 6:16 PM

5 Stars

The lady at the branch was very nice and answered all of my questions

MARYJAYNE M

6/9/2009 6:04 PM

3 Stars

i am semi handicapped you should have a place to sit down if there is a long line or to take a number to be called. the chairs were to small for me

Harold K

6/9/2009 5:24 PM

5 Stars

I don't need big giveaways I want friendly service. And people to look out for my interest.

owen l

6/9/2009 4:22 PM

5 Stars

tellers at this branch are very knowledgeable and hepful

Diana D

6/5/2009 5:20 PM

5 Stars

Almost two weeks ago I ordered new checks because I closed my old checking account and Ive yet to receive them but everything else great

Latina N

5/16/2009 11:52 PM

5 Stars

I wish they had different selections in the debit cards like cartoon or disney characters.

Cheryl R

5/15/2009 10:21 AM

5 Stars

I was pleased with the help and readiness to assist in the best possible way they did.

Janice H

5/14/2009 11:16 PM

5 Stars

The MI branch tellers let us in the bank on Saturday right at 12:45. We came over from Orlando and appreciated their courteous service even though it was close to closing time.

Andrew B

5/14/2009 10:34 PM

1 Stars

NOT PLACE A HOLD OF ONE YEAR ON MY PERSONAL CHECKS FROM MY OTHER BANK!!! IT WAS REDICULOUS TO GET MY OWN MONEY, A TEN TO FIFTEEN DAY HOLD IS UNEXEPTABLE!!! YOU SHOULD LOOK AT THE HUDSON VALLEY FEDERAL CREDIT UNION POLICIES! THEY ARE LOCATED IN HUDSON VALLEY,NY! YOUR CREDIT UNION WOULD GET ALOT MORE CLIENTEL!!!!!!!!!

Ariel Y

5/14/2009 6:54 PM

5 Stars

SCCU checking is easy and quick to access.

RICHARD P

5/14/2009 6:14 PM

5 Stars

The Service was beyond Excellent

Traci F

5/14/2009 3:39 PM

5 Stars

I am very happy with your credit union.

Kelly B

5/14/2009 12:56 AM

3 Stars

Do not tell us on the phone to go into the branch, sign in and wait in the lobby. You need to get in line. I still do not have my checks.

maryann b

5/14/2009 5:26 AM

5 Stars

had a live person do it at the branch that is why i went in

wendell w

5/14/2009 2:47 AM

5 Stars

every thing are still excellent

lan l

5/14/2009 2:25 AM

0 Stars

bank tellers here are not friendly , they are cold and short to cutomer . I never see any of them smile with customer even the greeter !!!!Make you feel unwellcome here. I have almost cash right now in saving account with another bank out of town and want to transfer to Daytona but i am sorry i do not want to put in your bank . You need to have more than one customer service rep. to help wth open new account during lunch hour when we , working people can go to the bank. I waited about one hour just to open a new checking acct. because there is only one person can do this but she already got some body before me . I was late comming back to work , it make me want to go to different bank !!!

robert m

5/13/2009 9:04 PM

4 Stars

having to talk to someone on the phone while at a branch office to get an acct seemed ridiculous. also, i needed to print something off of a flash drive and the person we were dealing with said the computer she had couldn't print off of it. come on now!!! if its a security thing, just say so....dont make up lies to deny a request.

ELIZABETH H

5/13/2009 7:40 PM

5 Stars

The SCCU service is a quality service. My experience beside my husband's experience have been positive in all services

webb l

5/13/2009 7:33 PM

2 Stars

explain costs of chcking account

P. B

5/13/2009 4:14 PM

0 Stars

The employee who helpped me open the account went to fast when explaining how to access the account, do on line banking, etc. I asked her to slow down but she continued to go too fast so I probably will be very slow to use some of your services because I'm not sure how to do them.

Joanne H

5/13/2009 3:58 PM

5 Stars

Keep it friendly. Make everyone feel like they are visiting a welcome family member. Any one can be stuffy and cold.

James S

5/13/2009 2:20 PM

3 Stars

should make acurrate statements, should return calls when requested

Elizabeth M

5/13/2009 2:12 PM

4 Stars

I like the personal in Orange City branch. They were very nice to me and helpful.

DEBRA H

5/13/2009 1:58 PM

4 Stars

CHECKS WERE NOT ORDERED CORRECTLY IN A TIMELY MANNER I HAD TO MAKE SECOND CALL

Dan P

5/8/2009 12:17 AM

2 Stars

I was sent away from the Rockledge South Branch twice with no service being offered. When I did find another branch that allowed me to sign my new account ppwk and deposit funds - ordering checks or a debit card was not mentioned. Therefore, I never received checks or debit for my new account. After a month, I called the service center to find out why I hadn't received checks or debit card - that's when they told me that I needed to make a special request for those 'extra' conveniences. ...A checking account where checks and a debit card require a 'Special Request' on the part of the account holder seems very strange to me. Not to mention the fact that your associates never mentioned to me that I may want to request them. Hopefully when your merger goes through, the company that your incorporating to your system has some experience dealing with customers in a retail/banking environment.

Edna E

4/26/2009 3:36 AM

5 Stars

The people who helped me answered all my questions. I was very pleased whith the way they handled everything

Cora J

4/25/2009 2:04 AM

5 Stars

Everthing is wonderful. Reps were very caring and made sure that all my suffixs were set up like my old account so my auto deposits, and auto payment would transfer smoothly. I really appreciate the time and consideration..

Sheryl S

4/24/2009 5:55 PM

5 Stars

You're GREAT so far and I'm looking forward to many years of business with you.

John B.

4/24/2009 10:37 AM

5 Stars

Your bank employees are outstanding .. they made our move very easy.

Elizabeth M

4/24/2009 8:23 AM

4 Stars

Vincent helped me when I opened this account and I can't say enough good things about him. He was very helpful, courteous, professional and he seemed to really care about helping me.

Denise Z

4/24/2009 1:27 AM

5 Stars

Love Online Banking, haven't had to balance a checking account for years!

Susan F

4/23/2009 7:58 PM

5 Stars

I was very pleased with the ease with which I was able to open my account the helpfulness of both the representative on the phone and at the branch office.

Mary R

4/23/2009 7:57 PM

5 Stars

The service was very friendly and fast

Mildred D

4/23/2009 7:46 PM

5 Stars

Wendy helped with every detail. She was so helpful and considerate of what I needed.

Lee V

4/23/2009 5:00 PM

2 Stars

Staff gave me the wrong info on my current CD and made me go ballistic. Train staff fully

William C

4/23/2009 3:42 PM

4 Stars

Since we started several accounts at the same time, things got allittlr confused.We also used youe Merchant services for our credit card machine and have an extremley difficult time reading the monthly statement!!!

Larry L

4/23/2009 3:11 PM

5 Stars

to open the account was a bit cofusing ... i am glad i know a little bit about computers ..one problem with bill pay .. my other bank , when i go to pay my bills it tells me right next to the account if they can recieve it electronically or not .. yous does not do that so i am unhappy with that

Kelly R

4/23/2009 2:43 PM

5 Stars

Opening a checking account was very easy and quick.

Katie L

4/23/2009 2:29 PM

5 Stars

I love SCCU!

Carmen G

4/23/2009 2:28 PM

5 Stars

Have a Coin Collection Machine in the Palm Coast in both branches in stead of having to go to Daytona Beach which is way out of my way..

Colleen C

4/23/2009 2:12 PM

5 Stars

I was completely Satisfied with my experience with Space Coast Credit Union

Unnar T

4/23/2009 1:27 PM

5 Stars

all the bank employees were very professional

CHARLES D

3/30/2009 1:45 PM

5 Stars

I JUST OPENED MY ACCOUNT AND HAVE WRITTEN ONLY 3 CHECKS. SO FAR EVERYTHING IS FINE.

R.Keith B

3/23/2009 10:22 PM

5 Stars

I recieved several wire transfers and they were deposited to my account within 2 hous of the time sent. I was very pleased with this process.

micheline s

3/23/2009 3:32 AM

5 Stars

The staff is vey nice and knowledgeabled

Phirak P

3/22/2009 9:08 PM

5 Stars

great customer service 5 stars out of 5

Nikki M

3/22/2009 9:05 PM

5 Stars

The phones in the Palm Coast branch are out in the open for people to use to open accounts and I think they should be in a sperate room for discreation

Christina V

3/22/2009 7:03 PM

5 Stars

Sent my debit card in a timely manner.

Mary H

3/22/2009 3:48 AM

5 Stars

Our names were spelled wrong on the debit cards and when corrected, the designs were then wrong. Name was misspelled on biz account cards, too.

christine m

3/21/2009 7:08 PM

5 Stars

make lobby staff available to open new accts, not send you to a room to get on the phone to do it.

Sam K

3/21/2009 5:44 PM

5 Stars

Everyone was very friendly , courteous & excellent service.

Meghan P

3/21/2009 5:26 PM

4 Stars

Other than not being able to view pending transactions, everything is great! The staff is super nice. :-)

Lance H

3/21/2009 11:53 AM

5 Stars

The online banking with SCCU is very simple and easy to figure out. Paying my Secured Credit Card is just as easy.

Ted R

3/21/2009 1:39 AM

5 Stars

Very Satisfied

Karen C

3/20/2009 10:36 PM

5 Stars

When I use the drive thru, I specify which account I want money moved from to purchase money orders. I always want to use my savings to purchase them. Everytime!!!!! the money is taken from my checking and I have to go home and transfer funds from the savings to the checking account. Why can't it simply be taken from my savings account in the first place?

Nicole R

3/20/2009 9:40 PM

5 Stars

Keep up the good work. Very friendly people at all the melbourne and palm bay branches, as well as the phone reps. Always willing to help out and go the extra mile.

Robert M

3/20/2009 9:20 PM

5 Stars

Every thing is fine

Edward G

3/20/2009 8:59 PM

5 Stars

I also wanted an account that has bill pay. I was using a bill pay via BOA before this account so that is all I can compare it to. There is too many start up flaws in bill pay or lack of good information. I had no idea that checks would be mailed as opposed to EFT for at least the first check. Once again this was information I received after the fact. I'm still waiting for a bill pay to Brighthouse to show as paid (9 days). I had a few late fees to pay even though I had provided 5 days lead time. Once again I had no idea a check was being sent. Had I know that during enrollement I would not be making these comments.

Stan B

3/20/2009 7:27 PM

5 Stars

Signing up was very easy and the associate that help was extremely courtious and helpful.

Gertrude A

3/20/2009 7:24 PM

5 Stars

I was very pleased with my time spend at your credit union.

Diana B

3/20/2009 7:20 PM

5 Stars

Everyone at the branch has always been very nice and answer my questions promptly

Antonina G

3/20/2009 6:36 PM

5 Stars

Great! I am not a fan of the statements. They are a little messes and not organized. Other then that great!

William C

3/20/2009 6:05 PM

5 Stars

The atmosphere is not as personal as it could be , The glass partion doest help that any.

Jacqueline L

3/20/2009 6:00 PM

5 Stars

Great service, everyone at the branch is super nice.

Linda G

3/20/2009 5:57 PM

5 Stars

Space Coast Credit Union is awesome and easy to work with.

Michael O

3/4/2009 8:05 PM

4 Stars

I have always found SCCU to be a good choice.

Kathryne p

3/2/2009 3:23 AM

5 Stars

Any time i call or e-mail ussually i am called back right away.

Nichole M

2/26/2009 4:56 PM

5 Stars

I think everything else is great. The employees are friendly and it's totally convient and great options.

Carol B

2/26/2009 7:01 PM

5 Stars

Everyone was very friendly, I was able to get "hands on" to start my online account, and when I returned, everyone remembered my name and greeted me by it! Image that! Not only is my money helping locally, but people seem to care. Kudos to you.

Ronald K

2/26/2009 7:12 PM

5 Stars

Completely Satisfied

Meghan M

2/26/2009 11:33 PM

5 Stars

Part of the reason I joined SCCU was because it had online banking. I have used online banking at my previous bank and it was very easy and convenient to use there. When I signed up for the online banking at SCCU I expected the same ease. I did not find that however. After setting up all my accounts and paying my bills by the due date on the bill I thought I was set and everything would be fine. I thought that, like my previous bank, the date I put down for the transaction to happen would be the date it was taken out of my account and payed to the appropriate company since I had entered all my billing information for all my bills weeks in advance that it would go through on time. So far I have made one round of payments on all my monthly bills have come back with late fees on them. I did not expect, nor did I read anywhere that the date I had put down for bill to be paid was actually the date that SCCU mailed off a payment. I consulted with one of the tellers at SCCU and she informed me that the first round of payments were mailed out to ensure proper accounts and that the following months would then transfer funds normally as I had expected. This was a huge monetary and timely inconvenience for me. If I had known it would take so long for the first electronic transfer to take place I would have moved up the date of the payment. I think SCCU needs to be clear to it's new online banking customers of the time it takes for the first payments to go through so that bills are not late. Online banking is very important to me and if the next month does not go smoothly I will probably be looking for another bank that has a better online banking program.

Linda F

2/26/2009 9:48 PM

5 Stars

The whole experience was very easy and fast. The customer service is very good. It is nice to be recognized when going to the banking center.

Jessica F

2/26/2009 11:03 PM

5 Stars

I really like how helpful and understanding employees are when I have questions about my accounts

Donna H

2/27/2009 3:25 PM

5 Stars

Staff is excellent, very courteous & informed

Napoleon C

2/26/2009 7:12 PM

5 Stars

Free Checks to start the account

ida p

2/27/2009 6:22 PM

4 Stars

as i said before i did not like being in the open to talk on the phone to give my information to open my account

Robbin K

2/26/2009 5:53 PM

5 Stars

Could have explained thr services better

Sigrid N

2/26/2009 8:19 PM

5 Stars

never have had a problem. very satisfied.

shelly g

2/27/2009 2:18 AM

5 Stars

very freindly and helpful

THOMAS B

2/26/2009 5:27 PM

2 Stars

UP TO THIS POINT I HAVE BEEN VERY HAPPY AND REFERRED MANY PEOPLE. YOU HAVE MY WIFE'S, SON'S AND DAUGHTER'S ACCOUNTS AS WELL. HOWEVER I AM INCENSED BY YOUR POLICY NOT TO ACCEPT MY HRBLOCK VISA CAR LOADED WITH MY TAX RETURN DOLLARS TO MAKE A DEPOSIT INTO MY ACCOUNT SIMPLY BECAUSE THE CARD LACKED MY NAME AND READ HR BLOCK CLIENT INSTEAD. AFTER ALL YOU ARE MY CREDIT UNION AND I EXPECTED TO BE ABLE TO HANDLE ALL OF MY BANKING BUSINESS WITH SCCU EXCLUSIVELY, BUT I PRESUME PERHAPS THAT MAYBE MY EXPECTATIONS WERE TOO HIGH. I FEEL SOMEWHAT BETRAYED BY ALL THIS. I WENT TO BANK OF AMERICA AND THEY HAD NO TROUBLE TAKING CARE OF MY NEEDS. IN FACT THEY WERE VERY ACCOMODATING AND EVEN OPENED A NEW CHECKING ACCOUNT FOR ME SO THAT I MIGHT BE ABLE TO USE THOSE FUNDS TO PAY MY BILLS, WHICH I DID. I HAVE TO TELL YOU THAT IF IT WEREN'T FOR THE CREDIT CARD I OWE SCCU FOR I PROBABLY WOULD HAVE CLOSED MY ACCOUNT THAT DAY. WHAT A LOUSY POLICY SCCU HAS WITH THAT HRBLOCK THING. ISN'T IT FUNNY HOW ONE LITTLE SEEMINGLY ITTY BITTY THING CAN SET PEOPLE OFF AND UNDO ALOT OF GOOD EMPLOYEES GREAT CUSTOMER SERVICE WORK. JUST THOUGHT YOU SHOULD KNOW I'M SEEING OTHER BANKS NOW, NO MORE GOIN STEADY.

Anna E

2/26/2009 4:49 PM

5 Stars

The staff at the Palm Coast Parkway branch are very friendly, efficient and helpful. They genuinely seem to care.

Nicholas J

2/26/2009 5:59 PM

5 Stars

My main problem is being locked out of my account online when I get the password wrong 3 or so times. I don't log into the website often, so I can't always remember my password. If someone was trying to brute-force access to my account (which is why I assume there's the 3-time limit until you have to call,) it would take literally 144555105949057024 tries (unless my math is wrong.) A 3-time limit won't protect me against this--if someone is going to gain unauthorized access to my account, it probably will be via a keylogger.

Jessica H

2/26/2009 7:30 PM

5 Stars

The lady that opened my account was very nice and very helpful

Nancy L

2/26/2009 4:39 PM

5 Stars

We have been with you for a very very long time and have grown along with you and all your changes...for the good of your customers!

CONSTANCE K

2/27/2009 4:27 PM

5 Stars

I'M EXTREMELY PLEASED WITH THE SECURITY THAT SCCU MAINTAINS FOR ITS CUSTOMERS. I HAD A DAY WHERE I WAS CHECKING MY ACCOUNT ON-LINE AND WAS PROMPTED BY A SECURITY QUESTIONS WHICH I COULD NOT REMEMBER THE ANSWER TO, WAS SOMEWHAT FRUSTRATED WITH(MYSELF) HAD TO WAIT TIL THE NEXT DAY AS I HAD TO FIND THIS INFO OUT, AND HAD TO FIND WHERE I HAD STORED ALL THIS INFORMATION WAS ABLE THE NEXT DAY TO GO ON-LINE AND LOOK AT MY ACCOUNT. THANK YOU FOR THIS TIGHT SECURITY ON MY ACCOUNT. MY COMFORT AND PEACE OF MIND IS WITH SCCU.

JIMENA

1/30/2009 2:33 AM

4 Stars

EVERYTHING SEEMS TO BE WORKING WELL. I HAVE NO COMPLAINTS.

Marsha G

1/29/2009 5:06 PM

5 Stars

Awesome

Catherine F

1/29/2009 2:36 AM

5 Stars

Everyone at Space Coast is very friendly and accomadating

Dorothy K

1/29/2009 1:02 AM

5 Stars

The representative was very polite and went out of her way for us.

Claire G

1/28/2009 1:09 PM

5 Stars

The representative who helped me establish my account was very knowledgeable and helpful. It was a pleasant experience.

Frederick M.

1/28/2009 12:57 AM

3 Stars

Why is there a charge for overdraft protection when it is used? There are transactions that I can not perform on line or you do not have at all as I did have at my previous bank.

MICHAEL N

1/28/2009 11:04 AM

5 Stars

Your assistance in setting up my 401K was fantastic. I have never received such friendly and personal help from a credit union or bank before. Very refreshing.

Deborah D

1/28/2009 2:51 AM

5 Stars

I would like the atm to print the account number on the deposit envelope it makes it easy and quick and it is done at other banks. I dont like filling out deposit slips.

Eric F

1/28/2009 2:56 AM

5 Stars

I have not been with SCCU for a long time, but am very satisfied.

John L

1/28/2009 1:15 AM

4 Stars

Service at the Walmart branch is helpful, thorough, and courteous. My contact with all personnel at SCCU has been cordial and enjoyable. I can probably better evaluate the services and products later.

Mary S

1/28/2009 12:35 AM

5 Stars

Satisfied with service received so far

Betty S

1/27/2009 10:36 PM

4 Stars

I was surprised that during the first month of my new account my deposits were held longer. This cost me in late fees when using the online pay.

D. T

1/27/2009 10:50 PM

5 Stars

More modern teller machine would be nice.

Terry T

1/27/2009 10:00 PM

4 Stars

I deal with the people on Bill France Ave., and they couldn't have treated me and my wife any better. They make you feel like one of the Credit Union family.

Holly P

1/27/2009 9:47 PM

5 Stars

I have been very pleased with this bank and the service provided. It is more like a small town bank because the tellers make you feel like they know you.

Kayla

1/27/2009 8:23 PM

5 Stars

my experince was pretty good i didnt have any problems setting up my account

donald s

12/24/2008 12:08 AM

4 Stars

open on saturday for 4 hrs

Ann H

12/23/2008 2:010 AM

5 Stars

SCCU provides excellent customer service. No complaints

Greg R

12/22/2008 7:28 PM

5 Stars

very happy with everyone that I have dealt with so far, every one smiles and very cheerful when I am in one of the branches

Mark G

12/19/2008 4:52 PM

5 Stars

Just keep up the great work!

Gerald G

12/19/2008 4:26 PM

5 Stars

The branch staff were most helpful. I have been a member of Space Coast Credit Union since I was sixteen over thirty years. I joined when the office was a trailer out at Patrick AFB. Recently, we were visiting family in the area and my wife couldn't get to the office to sign as joint owner. The staff allowed her to come in on Saturday to sign. This was definitely above and beyond my expectations. I don't know what you all are doing (maybe that great Southern Hospitality) but keep up the great work.

Kathry R

12/19/2008 2:48 PM

5 Stars

Fast & friendly service - with a smile.

Shelly B

12/18/2008 8:04 PM

5 Stars

Initially, 2 yrs ago I did not open an account due to the charge of depositing coin. At the Benefits Fair, I was told you don't charge anymore so I switched from Wachovia to you. You have a very close branch to me and the $100 gift was definitely a deal closer. It would be helpful if my USAA debit card worked in your ATMs.

kathryn k

12/18/2008 3:09 PM

5 Stars

went in to open a account and there were no customer service reps. almost decided you were too small. But your representatives have always been so helpful that my husband and I decided to give you a try. satsified with the service so far.

Carlos D

12/18/2008 1:18 PM

5 Stars

Everything was prepared in a timely and professional manner.

Keri D

12/18/2008 6:27 AM

5 Stars

The employees that work at the Rockledge Branch on Barnes Blvd. are always very courteous and very helpful.

Michael J

12/18/2008 2:52 AM

5 Stars

excellent service,I am a bad one to ask because I have nothing to say bad about space coast.I believe it to be the best bank i have ever had.

Brittney B

12/18/2008 2:38 AM

5 Stars

The service is great; I really do not have any complaints.

Thomas M

12/17/2008 9:48 PM

5 Stars

Very courteous staff.

Sharon H

12/17/2008 8:08 PM

5 Stars

Everyone was very friendly. Everything was easy to do.

MARYANN R

12/17/2008 8:12 PM

5 Stars

I HAVE BEEN VERY HAPPY WITH THE SERVICES OFFERED FROM SPACE COAST CREDIT UNION AND I AM HAPPY THAT I DECIDED TO BANK THERE.

Silvia J

12/10/2008 4:15 PM

4 Stars

I originally ordered my checks on 11/13/08 and asked that they be held at the brach until I come and pick them up. On 12/3/08 I stopped in at the branch office to pick up my checks and was told by one of the customer service representative that my checks had not been ordered because she was not sure which address to have put on the checks. I was also told it would take approximately 5 days for the checks to come into the branch. When I stopped in at the branch again yesterday (12/16/08) my checks were still not there. I was told that they had never been ordered but would be ordered, express delivery would be requested and I would receive a phone call when the checks came into the branch.

Timothy S

11/27/2008 5:58 PM

5 Stars

Completely satisfied

Todd W

11/22/2008 1:22 AM

5 Stars

very please with your representatives

Tonya H

11/21/2008 4:35 PM

5 Stars

I had the pleasure of working with Beverly in opening my account. She was very patient with me and my many questions, was very professional, and made sure that everything was taken care of in a timely manner. She is a great asset to SCCU!

Tracy H

11/20/2008 8:30 PM

3 Stars

Come to find out after I could not get money from the bank, that all checks for 30 days had a hold on them for 10 days. But I was never told this so that took another trip to get correct and the embarrassment of transactions being declined when I had money in the bank. It happened on a weekend so it was Monday before I could get it corrected. The Branch was very helpful in getting it corrected so it was no longer an issue. They did a great job.

James C

11/20/2008 3:27 PM

5 Stars

Everyone who we have dealt with has gone out of their way to be helpful and courteous. We are very satisfied.

Sally T

11/20/2008 3:27 PM

5 Stars

So far am satisfied with services and products.

nal m

11/20/2008 2:35 PM

5 Stars

customer service was satisfactory

jOHN h

11/20/2008 1:33 PM

5 Stars

THIS IS THE MOST FRIENDLY BANK AND THE STAFF IS VERY PROFESSIONAL.

Deb W

11/20/2008 1:33 PM

5 Stars

each visit is a joy because the staff is always welcoming and professional...like a crisp and clear fall day...great..

Renna c

11/20/2008 3:16 AM

4 Stars

The man who helped us to open our acct. was very friendly easy to talk to and very helpfull

Heather

11/20/2008 1:07 AM

5 Stars

I dont care for the numbers (prefixes)at the end of the account to refer to the account I am dealing with.

Cory M

11/20/2008 12:13 AM

5 Stars

great expierence, plan to stay for a long time

Liz M

11/19/2008 8:40 PM

5 Stars

Fast, Friendly and convenient!

Michael

11/19/2008 8:32 PM

5 Stars

I like SCCU it was fast and easy.

Donna B

11/6/2008 2:15 PM

5 Stars

Everyone in the Merritt Island branch was helpful and when I needed to send a wire overseas a week later they expedited my request in a timely manner. I am so far very happy with their service.

Amanda K

10/28/2008 9:54 AM

5 Stars

Great service! Very polite and know their stuff!!

Darlene M

10/26/2008 3:06 AM

5 Stars

OPEN THE BRANCH ON SATURDAY'S ON PALM BAY ROAD, PALM BAY FL

Kirk E

10/23/2008 1:28 PM

4 Stars

I like all the branches in the area and service is good,

Donna B

10/23/2008 12:56 AM

5 Stars

I experienced an episode of identity theft recently with my checking account and was helped by Jeff @ Suntree branch. He was extremely helpful and made a very disturbing experience much better. I was very impressed with him and he is a great ambassador for the Credit union. I would highly recommend him and this branch to anyone. I live beachside and will do all my banking at the Suntree branch now.

john s

10/15/2008 1:16 PM

2 Stars

I think it's wrong for a new customer to be held responsiable for your mistakes.

Jane K

10/13/2008 10:12 PM

4 Stars

everything was great.thanks

Lettisha N

10/13/2008 10:36 AM

4 Stars

My experience at the Ormond Branch was excellent. Regina was very professional and helpful. I would most definitely go back.

KAREN M

10/12/2008 8:58 PM

5 Stars

Everyone at the Palm Bay, Malabar Rd. branch is always so happy and friendly. I really like my new credit union. The woman who helped set up my accounts at the branch was extremely helpful and made me feel very compfortable about everything. I would go to her with any questions.

LInda P

10/12/2008 3:04 PM

5 Stars

I have found all representatives to be kind, courteous, and professional. I wish them all continued success.

Catherine C

10/12/2008 12:54 AM

5 Stars

A very good experience

Shawn H

10/11/2008 1:38 AM

5 Stars

Since I have been back with SCCU, I have found the staff at my local branch very friendly and helpful

maria r

10/10/2008 9:02 PM

5 Stars

i have not yet receive my checks

Charles D

10/10/2008 7:52 PM

5 Stars

My experience with Space Coast Credit Union was professional. I have nothing else that I can add.

Kevin N

10/10/2008 5:36 PM

5 Stars

Nothing, i love this bank!

Linda K

10/10/2008 3:49 PM

4 Stars

Thanks for asking!

Erik C

10/10/2008 2:41 PM

5 Stars

Do not open accounts on a saturday!!!! I waited 30 past my appointment time and did not recieve half of the information I was suppose to. Ordered my debit card that day and they forgot to order it. I went to another location to find out that that had never been done. Not satified at all with the customer support when starting a new account.

Angelia H

10/10/2008 2:36 PM

5 Stars

I would like to see a Branch closer to where I live.