Space Coast Credit Union

frank d

12/1/2009 5:49 PM

5 Stars

I dislike the restrictions that were placed on my account for the first year. I was a 20+ year customer of my last financial institute and did not like their customer service and this is the only reason why I changed banking institutions.

Cesar L

11/24/2009 1:29 PM

5 Stars

the employees are wonderful but i like to see the sme faces everyday..one of the ones that is very good gets bounced from the deland north to the deland south and i would love to see her everyday at deland north

Brian m

11/15/2009 2:30 PM

5 Stars

I will recommend Sccu to others!

Peggy C

9/27/2009 3:12 PM

5 Stars

Everyone is so friendly, courteous and works very hard to get me in and out in a timely manner

MISTY L

9/26/2009 3:05 PM

5 Stars

I WOULD LOVE TO HAVE PERSONAL CHECKS BUT FOR 20.00 I FEEL THEY SHOULD BE FREE AS A THANK YOU FOR BEING A MEMBER.

Brenda M

9/25/2009 7:52 PM

4 Stars

I was very satisfied by the clearness of the information I was given while I was there opening an account.

Jeffrey A

9/25/2009 6:18 PM

5 Stars

Very slow at first since we got there as the branch opened. Felt the associates were chatting alot.

Tamara D

9/25/2009 3:01 PM

2 Stars

i was not informed of the hold time/only deposits to my savings account under the new directions account. Although it was listed in the fine print given to me they did not inform me of this upfront. Also they refused to cash any checks made payable to me I can only deposit them (after being placed on hold). I have left my account open, but switched to another bank for my everyday banking needs. (we have another credit union account Navy federal, that we have had for a number of years with no problems but your bank did not take that into account when opening an account with your establishment) I truly hope that some mgmt will see this note and change some of the guidelines.

Susan K

9/25/2009 1:55 PM

4 Stars

I quit sccu after 4 years because I supposedly didnt qualify for a free checking account which better met my needs. If I can not have a free checking account and its benefits, then I dont want one with Sccu at ALL.

Susan C

9/25/2009 1:21 PM

5 Stars

I'd asked Riverside - for years - for credit rebuilding assistance. The contact they gave me never returned calls. SCCU took care of it when I opened my accounts.

kelli m

8/28/2009 5:57 PM

5 Stars

if you guys stayed open an hour later that would be great. i work untill later at night and sometimes is hard to catch you guys on time

Deborah M

8/27/2009 9:39 PM

4 Stars

Everyone is polite and helpful each time I visit a branch. I use the drive thru the most and everyone is extremely polite!

MARK T

8/27/2009 6:31 PM

5 Stars

I ONLY WISH THAT THE ON-LINE STATEMENT ALSO INDICATED DEBITS A CREDITS THAT ARE CURRENTLY ON HOLD (PROCESSING)

mikey r

7/13/2009 12:47 AM

5 Stars

so far every thing has been just fine

Priscilla S

7/12/2009 11:01 PM

5 Stars

I think you, were very helpful as I moved to Florida from Arizona.

Jackielyn T

7/12/2009 12:05 AM

5 Stars

Everyone was very professional!

Monique E

7/11/2009 12:14 AM

5 Stars

The customer rep, was very nice and helpful

Frank I

7/10/2009 8:45 PM

5 Stars

I was surprised that it only took a few minutes to set up my account and the staff was very thurough.

LORIE R

6/15/2009 5:21 PM

4 Stars

It was an easy and relaxing process and everyone involved was very helpful and friendly

ELaine C.

6/10/2009 11:30 AM

5 Stars

the lady that i spoke to was every help full in all of my question i needed to know

Suanne R

6/10/2009 12:05 AM

5 Stars

It was great!

Brenda W

6/9/2009 9:44 PM

5 Stars

Everything is great.

alvara a

6/9/2009 5:05 PM

5 Stars

i am very satisfied with my accounts at sccu will highly recommend to other family members

Rebecca M

6/9/2009 4:02 PM

5 Stars

Very Satisfied

Brenda D

5/14/2009 2:58 AM

5 Stars

The type of account that I have is that I have to go into the bank to deposit my money . Just wish that I could use the ATM when the bank is closed.Wish I could use the ATM on the week-ends.

Jennifer M

5/13/2009 4:53 PM

4 Stars

The people at the Credit Union in Deland are very nice. They smile and greet me. It's seems like a nice branch. It was not explained to me that I would have the "new directions" checking account. I don't like certain features and haven't yet decided it I am going to stay with Space Coast, but we'll see how it goes.

joshua c

5/13/2009 1:26 PM

5 Stars

my parents are members for more than 20 yrs. that speaks volumes because thier opinion matters greatly to my family.

lisa j

3/21/2009 10:55 PM

5 Stars

My rep was courteous, professional, knowledgeable and very kind.

Kathleen L

3/20/2009 10:14 PM

5 Stars

I was treated very professional and was made to feel very special and welcome

barrington & lydia b

2/27/2009 2:52 PM

5 Stars

just keep doing what your doing

Monica P

2/26/2009 8:00 PM

4 Stars

So far so good. Everyone we have interacted with has been friendly, understanding, and helpful! It is everything I would expect from a bank.

Jeffrey w

2/26/2009 6:52 PM

5 Stars

The people working at the branch near our house were very helpful and friendly.

MAUREEN M

2/26/2009 5:14 PM

4 Stars

I HAD TO WAIT A LONG TIME TO GET REGISTERED FOR MY ACCOUNT. MORE STAFF MBRS WOULD HELP. HAPPY W/ ACCT. NO PROBLEMS.

David G

2/21/2009 6:28 AM

5 Stars

The tellers were friendly and very knowledgeable. the process was quick and very easy. I will certainly tell my family and friends to use SCCU from now on

Neil M

1/28/2009 12:48 AM

4 Stars

Everything was done well.

susan O

12/18/2008 12:24 AM

5 Stars

I have told all of my family and friend about your wonderful services.

Gary M

12/17/2008 11:49 PM

5 Stars

Customer service rep was understanding to my need. He helped me quickly and was very friendly.

kaylee c

11/24/2008 2:35 AM

1 Stars

huge waste of time

JAMIE P

11/24/2008 12:17 AM

5 Stars

I HAVEN'T HAD A CHANCE TO EXPLORE MANY OF YOUR SERVICES YET. I WOULD HAVE BEEN BETTER EQUIPPED TO ANSWER THE SURVEY IF I HAD WAITED A MONTH. IT WOULD BE NICE, IF I COULD BALANCE MY CHECK BOOK ON LINE. IF I COULD MAKE LITTLE CHECK MARKS NEXT TO EACH TRANSACTION ON THE COMPUTER. THEN WHEN I WENT BACK INTO THE COMPUTER I COULD SEE WHICH TRANSACTIONS I HAD ALREADY VIEWED.

Glenda D

11/20/2008 3:16 PM

4 Stars

not sure how it happen but our checks were sent to our previous address instead of new address. They were returned to check company and destroyed and we were refuned the the charge and new checks were ordered and we did receive them.

Bill m

11/20/2008 1:52 AM

5 Stars

ask if I wanted starter checks or to recieve a debit card

David G

10/22/2008 5:40 PM

5 Stars

The account was very easy to open and is very easy to find the balance using the 1800 number I am very satisfied

Tamara H

10/14/2008 1:47 AM

1 Stars

Anything I would say at this time would be too negative for your to do an evaluation on your products and services.

Brenda W

10/12/2008 5:45 AM

5 Stars

Nothing, Everything was great when we opened up our account.

Karen S

10/11/2008 12:16 AM

4 Stars

i opened my account online and noone got back to me at all. I had to call the bank to find out what was going on.

michelle h

9/28/2008 11:31 PM

5 Stars

I am very pleased with everything to do with my account.

Werner K

9/23/2008 7:41 PM

5 Stars

Good job, keep it up!

Deborah W

9/23/2008 7:24 PM

5 Stars

I am new to Florida. I found that my experience with SCCU was easy, convenient, and pleasant. I am very satisfied with the service. I would recommend SCCU to everyone that I know.

URSULA G

8/22/2008 3:25 PM

5 Stars

i love the card designs.

Chad V

8/22/2008 2:00 PM

3 Stars

No fee for using an ATM where the ATM owner doesn't charge a fee.

Genice P

7/23/2008 4:50 AM

4 Stars

more user friendly online statements

Judy S

7/20/2008 7:09 PM

5 Stars

I have had other bank accounts with other banks in the past, & i am well-pleased with your services; everyone is always so friendly when I am in phone contact with them.My career was in phone sales management, & I like rating other companies. yours has been great!

Mary V

7/10/2008 10:47 PM

5 Stars

i have a joint account with my husband and desided to become a member myself. I recomend SCCU to everyone I know. You should get one In Tampa

philip n

7/10/2008 2:45 PM

5 Stars

instaed of over the phone account set up.. would like a real life person

linda s

7/10/2008 2:13 PM

5 Stars

service was great

Margaret R

6/27/2008 10:56 PM

5 Stars

I had a problem with someone using my account and the very next day my money was replaced into my account while they reveiwed my dispute. That has never happened in any other account that I have had. I also received my new card in just a few days. My experiences so far have been very good.

Steve B

6/14/2008 10:57 PM

5 Stars

I can't think of any thing at this time I only re-open my account for one month.

Richard F

6/14/2008 9:49 PM

5 Stars

Will be happy when this goverment by Bush ends so we will out of the Bush's then maybe we can start having a better account . Thank You

Rory H

6/13/2008 6:55 PM

4 Stars

It was easy and really great.

Senetha J

5/9/2008 1:52 PM

5 Stars

I previously sent in a letter of review from an experence in your Rockledge Branch. I was very impressed with the professionalism, knowledge and helpfulness your Cust Service Specialist exibited. If your staff in other branches are has helpful and professional

Brenda H

5/9/2008 1:28 PM

5 Stars

I have heard in the community about SCCU and decided to give it a try. I have been pleased so far.

Jennifer K

5/8/2008 3:49 PM

5 Stars

Everything is good I would not change a thing

William M

5/8/2008 3:30 PM

5 Stars

Being a small business, it is always nice to have a bank that works with you instead of against you. The staff is wonderful and very helpful. Keep up the great work!

Dolores G

5/7/2008 11:46 AM

5 Stars

I am very happy with the office in New Smyrna Beach. My whole family banks there. The people who work there are very friendly and professional.

Barbara G

4/16/2008 1:19 AM

5 Stars

I said it all above but I am very happy to be a member and one day I really will have some money in the accounts too ..ha haha...have a wonderful day, Barbara

Erica C

4/16/2008 12:35 AM

5 Stars

The hours of the bank could be a little more convient with at least a late night one night or a Saturday till noon or so.

Natasha A

4/15/2008 5:22 PM

5 Stars

The accounts are very easy to follow online, and the representative who helped me set up my accounts over the phone was very courteous and helpful.

Makeya T

3/28/2008 1:01 PM

5 Stars

Nothing. I'm happy with everthing.

James D

3/21/2008 7:11 AM

4 Stars

Make transactions show up quicker online.

Terry O

3/20/2008 3:52 PM

5 Stars

everyone that I had dealt with at SCCU has been very pleasant and helpful. They treat me like a person not a number and that I am important, not an disruption in their work schedule. thank you

M J

3/17/2008 9:52 PM

5 Stars

The lack of communication regarding holds on checks was inadequate--and the poilcy of putting a TEN DAY hold on a payroll check is ridiculous!

candido r

3/17/2008 1:55 AM

5 Stars

Good service always get the trust of the menbers.

Tavaris V

3/16/2008 12:16 AM

4 Stars

Made the account opening process a little more discreet.

jason m

3/15/2008 1:18 AM

5 Stars

excellent

tynsle p

3/7/2008 12:23 AM

5 Stars

i love this credit union

Maria V

2/14/2008 3:51 AM

0 Stars

Your bank does not explain that overdraft is not really a protection

Steven F

2/9/2008 1:37 AM

5 Stars

I am very happy with Space Coast

Deborah M

2/8/2008 8:51 PM

5 Stars

Update the online statements and call 24 in a more timely manner

Stacy L

2/8/2008 5:43 PM

4 Stars

I'm otherwise satisfied with my acct. so far.

Amanda p

2/8/2008 5:24 PM

5 Stars

i have had the best experience with space coast credit union!

Dean d

2/8/2008 3:27 PM

4 Stars

Fees are a little high

Timothy C

2/8/2008 3:20 PM

5 Stars

I was delighted by everything except having to talk on the phone at the bank to open the account.

matthew k

1/10/2008 7:56 PM

5 Stars

EXCELLENT customer service at my local branch (palm coast west)

eugene f

1/10/2008 5:54 PM

5 Stars

nothing i love sccu

fernand s

1/8/2008 3:55 AM

5 Stars

the tellers at the bank can be friendlier other than sccu is great.

Wade S

1/7/2008 11:56 PM

5 Stars

have debits apear quicker to the account

Brad F

1/7/2008 10:05 PM

5 Stars

Helped my manage my money

Matthew C

1/3/2008 5:16 PM

1 Stars

not change rules

Kerry H

1/3/2008 3:12 PM

5 Stars

It would be nice if SCCU got more updates ATM's for their members. The ATM are old and are often broken when I got to a branch to use one. This takes the convenience out of using an ATM. Also, I wish their was a way that you could allow people with restrcted accts to make deposits via the ATM. Maybe make it so that the funds do not become available until the deposit is verifed, but still allow those of us with this type of acct to still make the deposit through an ATM. I find the ATM services a little resrtictive to members.

Kimberly W

1/3/2008 2:44 PM

5 Stars

Once, I over withdrew my account in the amount of 39 cents. Of course, I automatically incurred a hefty fee. When I brought this up to one of SCCU's associates, she quickly opted to remove the fee because the overdrawn amount was so little. That really made a difference and it was clear she was very customer service oriented.

christine m

1/3/2008 1:03 AM

5 Stars

could of explained the account alittle better

Dawn C

12/30/2007 3:03 PM

5 Stars

Please put a branch in Seminole County! We moved to the Lake Mary area and need to drive to Deltona to do any "in person" banking. Just put one on the other side of the St. John's for those of us who don't want to switch from SCCU! As for the personnel, they are always wonderful! Whether it be on the phone or in person the customer service is excellent. When my husband, Justin, goes into the Deltona branch and the teller (also named Justin) is working, he always greets my husband with a boisterous greeting by name. I know its an easy name to remember when it is your own, but its a nice touch.

Elizabeth D

12/28/2007 6:43 AM

5 Stars

My son and daughter also have accounts with SCCU.

Heidi E

12/17/2007 3:52 PM

5 Stars

Overall I love Space Coast Credit Union especially the customer service department. They are very helpful and friendly.

Danielle namewithheld

12/17/2007 3:23 AM

5 Stars

I am very happy with the service at SCCU. The tellers are always friendly and helpful at every location I go. If a friend of mine complains about their bank I always recommend that they switch to SCCU! Thanks for doing a great job!

Angela B

12/15/2007 6:08 PM

5 Stars

I love banking with SCCU.

Donna S

12/14/2007 2:39 AM

5 Stars

I have never encountered such personal attention and service. As a new customer, the people at SCCU have been attentive, helpful and genuinely kind. This was all in addition to the real reason we switched to SCCU - great rates!

Michelle G

12/13/2007 10:35 PM

3 Stars

I love your staff, it is so nice to walk into the branch office and they know not only your name, but your kids name, too. We've been trying to find a bank like this for a while.

Orville M

12/13/2007 7:40 PM

4 Stars

Institute a better faster and more user friendly debit machine.

Eilleen D

12/12/2007 3:03 PM

5 Stars

I am satisfy and happy with your services and your help is really wonderfull. Thanks everyone for your help and services.

Jeffrey D

12/12/2007 5:55 AM

5 Stars

The banking here is awesome! Don't change anything.

Donald M

12/11/2007 12:17 AM

4 Stars

We shouldn't have to shout personal information in teller line!

Fernando L

12/10/2007 11:52 PM

5 Stars

verify address on checks with vendor. Checks were mailed to correct address, but they had the wrong state printed on them.

Karen C

12/10/2007 7:24 PM

4 Stars

My money in the bank is mine whether it is savings or checkings. I feel that if I overdrawn money in my Checkings that there should be no fees for transfering money from savings to checkings. If I had no money in my savings and overdrawn in checkings, then a fee should be provided. I've been a customer for over 20 yrs. and I have been happy with the service, just no the fees.

Patti C

12/9/2007 3:43 PM

5 Stars

Very kind pleasant people,good advice,too. I bought my car from enterprise and it was so easy. I trusted the staff.

Eric S

12/9/2007 1:27 PM

5 Stars

I will continue to conduct my business with Space Coast CU

Jay M

12/9/2007 1:03 PM

5 Stars

your actual bank centers are amazing!!!!! all tellers know my name, and are the nicest people ever!

Sharista S

12/9/2007 3:51 AM

5 Stars

While it is understandable that someone like me with a poor credit rating would need a special account to re-start their credit. I do not understand why I should be charged should I decide to leave the bank before 6 months. What happens if I should move out of the service area for this particular financial institution? It is as if I am punished for leaving because either the products or services are not up to my standards or if I should need a different type of banking resource.

April S

12/8/2007 9:19 PM

5 Stars

I think that the bank statements should be emailed and if their is a problem send notice in the mail before the problem causes the account to close, because the individual may not have access to a computer it may have gotten broken that way they will still be informed of the problem, or of the actual statement regardless.

Jason H

12/8/2007 7:44 PM

5 Stars

The bank associates at Deltona are always very friendly and helpful.

Audra M

12/8/2007 7:30 PM

4 Stars

I have never been able to access my online banking since i got my account it would be nice if there were a better tutorial as to what pin to use where you get that pin if you already have that pin etc etc you should get that pin when you sign up your account not have to mail letters or do other things to get it or since its supposed to be 100 percent internet get the pin with your account number and last 4 of your cc# or something of that nature.