What should I do if my Visa® credit or debit card is lost or stolen, or if I see a fraudulent transaction on my account?
STEP 1: REPORT
During business hours:
Immediately CALL SCCU’s Member Service Center, or visit any SCCU branch to report the problem.
Please have the following information available:
- Name
- 16 Digit Credit Card Number
- Social Security Number
If you are reporting a fraudulent transaction, please also provide the following information:
- Type of transaction (debit or credit)
- Date of transaction(s).
- Merchant(s)
- Dollar amount(s)
To report by phone:
Brevard: (321) 752-2222
Toll-Free: (800) 447-7228
Select Option 5
An Associate will assist you. Your card will be blocked to prevent fraudulent activity. You will receive a new card within 10 days. Your Associate will discuss any further action to be taken on your part, if that is applicable to your situation.
After business hours:
Call SCCU and select the ATM/Credit/Debit option (#3), and then select the “report a lost or stolen card” option (#2)
Please have the following information available:
- Name
- Credit Card Number
- Social Security Number
Please note the following important information:
- Your call will be rerouted to the Card Service System.
- The only action that will be taken during that call is to block your card.
- Please contact SCCU as soon as possible after reporting your card problem, so that an Associate can assist you with the additional actions necessary to restore your account.
Can’t get through?
If, for any reason you cannot reach SCCU, you may call the national Card Service Center directly at (800)543-5073 and report your card as lost or stolen so that it will be blocked to prevent fraudulent use. Please contact SCCU as soon as possible so that we may assist you in restoring your account.
Fraudulent Transactions:
PLEASE NOTE that when you report a fraudulent transaction, you will be asked to:
- File a police report
- Complete a signed statement detailing the fraudulent activity
An Associate will provide the steps you need to take based on your particular situation. SCCU will provide any needed forms.
STEP 2: FOLLOW UP:
Monitor your account for unauthorized activity, and report any suspicious transactions to SCCU.
- PREFERRED METHOD: Log on to Online Banking any time to view current account activity. Don’t wait for your monthly statement!
- If you do not use Online Banking, carefully review your monthly statement and contact SCCU to report any suspicious activity.
