Attention: Members with a MasterCard® Credit Card from Eastern Financial
After the upcoming systems conversion is completed on Monday, May 3, 2010, there will be changes to how and where you will be able to access information about your MasterCard® credit card, including limitations regarding the ability of credit union employees to view card information on your behalf.
The good news is that these changes are temporary. Within a short time after conversion, your credit card information will be completely integrated with your other Space Coast Credit Union account information - no more separate statements or limited information in Online Banking! This change is currently scheduled to take place towards the end of July 2010. You will receive further communications prior to that change taking place.
This chart outlines what is changing, and what will remain the same, beginning on May 3, 2010:
|Card Service||Any Changes?||What You Can Expect|
|Statements||No||You will continue to receive your monthly statement as you do now.|
|Credit Union Employee Ability to View Your Account||Yes||Space Coast Credit Union Branch personnel will not be able to view your account on your behalf. If you have any questions related to payments or balances, call the MasterCard Credit Card Customer Service System at 866-839-3409.|
|CALL-24 Bank by Phone Access and Online Banking Access||Yes||You will not be able to access your card information using either of these services.|
|Viewing Your Account Online||Yes||
You will not be able to view your account online through Space Coast Credit Union Online Banking. However, you may view your account at www.ezcardinfo.com.
The first time you log on, follow the directions to create a user account using your credit card number.
|Reporting a Lost or Stolen Card/Fraud Related Issues||No||Call the MasterCard Credit Card Lost/Stolen System at 866-839-3485.|
|Issues with Using Card||No||Call the MasterCard Credit Card Customer Service System at 866-839-3409.|
|Changing Your Credit Card Program||Yes||Call Express Services using the phone number for your geographic area if you want to apply for a card program that is different from your current program (i.e., if you want to inquire about a lower rate, would like to increase your credit limit, and other similar changes).|