Digital Banking FAQs

Q: What happened to Card Controls? How can I control the settings of my cards? 

A: Card Controls is now Manage Cards and is available in Online & Mobile Banking! You have the ability to turn your cards on or off, activate your card, set travel plans, and more. Learn more.

Q: When will Quickbooks be available to use in Online Banking?

A: Our team is diligently working on a long-term solution to reactivate automatic syncing. In the meantime, you can manually sync your transactions with your accounting software using our easy-to-follow guides. 

Q: How do I make my device a trusted device?

A: Once you've logged into the new SCCU Plus app, select the menu dropdown at the top left, and scroll to 'App Settings.' Then, tap on 'My Devices.' Select your device and tap 'Enroll This Device.' To make your desktop a trusted device, check the 'Save my device information' box located below the 'Login' button on the Verification page when accessing Online Banking.

Q: Why can't I log into my Online Banking or Mobile Banking app?

A: For Online Banking through SCCU.com, please ensure you're using your existing username and password.

For Mobile Banking app: Please ensure you have downloaded the new SCCU Plus app and follow our How-To Guides below. Existing SCCU members will use their current username and password to log in. Once logged in to the new SCCU Plus app, you can delete the old SCCU app.

Q: Why am I on hold for an extended period of time?

A: We understand that long wait times can be frustrating and the importance of accessing your accounts digitally. Our team is working hard to assist everyone as quickly as possible, but due to heavy call volume, we're experiencing longer than usual wait times. We have increased our bandwidth in our Member Service Center to best serve our membership. We apologize for any inconvenience. 

If this information does not answer your question and/or resolve your issue, we're happy to assist you! Please contact our Member Service Center through Live Chat or by calling 800-447-7228. We appreciate everyone's understanding and patience as we continue to best serve our membership.